Shipping & Returns
Delivery Information
Your order will normally be delivered within 2-3 working days. Great news, shipping is currently free for all orders over £60. Orders under £60 will be charged at £6 for shipping per order. Delivery lead times will be confirmed at checkout.
Additional delivery information
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Our terms of sale to our customers in the USA are DDP – Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
Sale delivery information
During sale periods, please allow 5-6 days for your delivery*. Your delivery date will be confirmed at the time of order.
*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
Tracking Information
Want to know the current status of your orders and returns? Simply log into ‘My Account’ and click on ‘My Orders’ to see the latest tracking information for your parcel. Once your order is on its way, you’ll receive a tracking number via email. To track your parcel, click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
I haven’t received my order
Simply check the online tracking of your parcel by logging into ‘My Account’ and click on ‘My Orders. Alternatively, you can also click on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I’ve received the wrong item
We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us at cs. as soon as possible, so we can help you further.
Returns:
We can be reached at cs if you are interested in returning an item you purchased from us.
Providing full customer satisfaction is our primary goal with all of our products. You may return defective products within 15 days of receiving them if they are faulty. We will refund you after we receive the item back from you. You will need to pay for return shipping.
Policy Validity Duration:
There is a 15-day period for our return/exchange policy. Our return/exchange policy is not available if 15 days have passed since the delivery date.
An unused and undamaged product is eligible for a refund. The product must also be packaged in its original form. You must provide a receipt or other proof of purchase for your return to be processed properly.
Late or lost refunds (if applicable): Make sure your bank account is still intact if you have not yet received your refund. If the refund hasn’t been officially published, contact your credit card company and wait a little bit. Your bank can help you. Before recovery is released, a certain amount of processing time has to pass. If after doing all of this you have still not received your money, please contact us at cs
Items on Sale (if applicable): Sales items cannot be refunded, only items purchased at regular prices can be. Exceptions can be made in some cases.
Exchanges (if any): If an item is defective or damaged, we will replace it. Please email us at cs.
if you need to replace it with the same item.
Return Shipping Charges:
The cost of returning your item will be your responsibility. It is not possible to refund shipping costs. Your refund amount will be reduced by the return shipping cost. To track your package or purchase shipping insurance, you should make use of shipping service. Please note that we cannot guarantee to receive your returned item.
If you wish to return a product, please contact us first. Our team will provide you with all the information you need! Have fun shopping!
Cancellation of Orders:
During the first 48 hours after purchasing, you have the right to cancel your order.
We do not guarantee the cancellation of orders after 48 hours of the purchase. You can cancel your order by emailing at cs
Changing in Orders:
After you place your order, you can change it within 24 hours.
You cannot get the refund except if you have one of the following cases:
1. You do not receive your order at all.
2. It has not been 24 hours since you placed the order!
You can change your order by emailing us at cs.